Help & Support
Learn how to use House Inspector, manage your subscription, or contact our team.
Frequently Asked Questions
Subscription & Billing
How do I cancel my subscription?
Manage your subscription through the store where you purchased it. On iPhone, open Settings → your name → Subscriptions → House Inspector → Cancel. On Android, open Google Play → your profile → Payments & subscriptions → Subscriptions → House Inspector → Cancel subscription.
Can I get a refund?
Use the refund process for the store where you purchased your subscription: Apple purchases or Google Play purchases. Contact our support team if you need help with a purchase issue.
App Functionality
Why is the camera screen black?
Check the app’s camera permission. On iPhone, open Settings → House Inspector → Camera. On Android, open Settings → Apps → House Inspector → Permissions → Camera. The exact settings labels can vary by device.
How accurate are the repair estimates?
Estimates are preliminary planning ranges. Actual costs depend on the location, repair scope, access, materials and hidden conditions. Confirm the scope and obtain a written quote from a qualified local contractor.
Reports
Where are my PDF reports saved?
Reports are saved in the Reports tab of the app.
Data & Privacy
If you wish to delete your account and all associated data permanently, please visit our dedicated deletion page.
Go to Account Deletion PageContact Us
Still need help? Our team is available Mon-Fri.
Email SupportPlease allow 24-48 hours for a response.