Help & Support
Learn how to use House Inspector, manage your subscription, or contact our team.
Frequently Asked Questions
Subscription & Billing
How do I cancel my subscription?
Subscriptions are managed directly by Apple. Go to your iPhone Settings → Tap your Name → Subscriptions → House Inspector AI → Cancel.
Can I get a refund?
Since payments are processed by Apple, we cannot issue refunds directly. Please contact Apple Support to request a refund.
App Functionality
Why is the camera screen black?
This usually means the app doesn't have permission to use your camera. Go to iPhone Settings → House Inspector → Toggle 'Camera' to ON.
How accurate are the repair estimates?
Estimates are based on local labor and material cost databases. They are intended for negotiation and budgeting but should be verified by a licensed contractor before starting work.
Reports
Where are my PDF reports saved?
Reports are saved in the 'Reports' tab of the app.
Data & Privacy
If you wish to delete your account and all associated data permanently, please visit our dedicated deletion page.
Go to Account Deletion PageContact Us
Still need help? Our team is available Mon-Fri.
Email SupportPlease allow 24-48 hours for a response.