1. Introduction
Welcome to House Inspector ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application (the "App").
2. Information We Collect
2.1 Information You Provide to Us
- Account Data: When you register, we may collect your email address and basic profile information.
- Property Data: Photos, videos, and notes you take using the App’s camera features ("Scans").
- Support Data: Information you provide when contacting customer support.
2.2 Information Collected Automatically
- Usage Data: Details about how you use the App (e.g., features used, time spent, frequency of scans).
- Device Data: Information such as your device type, operating system, and unique device identifiers (e.g., IDFA or Android ID), used for analytics and fraud prevention.
3. How We Use Your Information
We use your data for the following purposes:
- To Provide the Service: analyzing your photos to identify visual defects and generating repair cost estimates.
- To Improve our AI: We may use anonymized image data to train and improve the accuracy of our computer vision models.
- To Process Payments: Facilitating subscriptions via Apple App Store or Google Play Store (we do not store your credit card details directly).
- To Communicate: Sending you service updates, reports, or responding to inquiries.
4. How We Share Your Information
We do not sell your personal data or property data to third-party real estate agents or marketing firms. We only share data in the following circumstances:
- Service Providers: With trusted third-party vendors who assist with cloud hosting (e.g., AWS, Firebase), analytics, and customer support.
- Legal Compliance: If required by law, court order, or government regulation.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We implement industry-standard security measures, including encryption in transit (SSL/TLS) and at rest, to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes set out in this policy.
- User Scans: You may delete individual scans or reports within the App at any time.
- Account Deletion: If you delete your account, your personal data and saved reports will be removed from our active databases, subject to reasonable backups.
7. Your Rights
Depending on your location (e.g., EU/UK or California), you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data ("Right to be Forgotten").
- Opt-out of data processing for marketing or AI training.
To exercise these rights, please contact us at [Insert Support Email].
8. Third-Party Links
The App may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
9. Children’s Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at: Email: realcastilhoenterprises@gmail.com